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Runestone Telecom Customer Survey

Please take a moment to complete the survey we have for our customers. Answer the 3 questions and return back to our office by July 11th. It can be mailed or emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. . We will draw two surveys to win a $50 credit on their RTA bill.     Here is the link to the newsletter which has the survey found on the bottom.

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Call Completion Issues Continue for Rural America

     For nearly two years, rural America has been plagued with call completion issues. Several state and national telecommunication associations across the nation have gathered information on the scope of the issues and concluded this is an epidemic affecting the routing of calls to customers in rural areas nationwide.

     Call completion issues include, but are not limited to:

¨ The calling party hears ringing but the called party hears nothing.

¨ The called party hears ringing but only hears dead air when the called party answers.

¨ Unusually long call set-up times, sometimes as long as 50 seconds.

¨ Poor call quality, garbled voice on completed calls.

¨ Inability to receive faxes.

¨ Missing or altered Caller ID.

     The problems occur on calls originated using a variety of telephone technologies including land-line, wireless, cable and VoIP (voice over Internet protocol). The rural telephone company has no control over these issues - the problems occur before the call ever reaches their network, if the call reaches the network at all. The national telecommunication associations are collecting data to provide to the FCC (Federal Communications Commission) for further investigation into this problem. Calling parties should open a trouble ticket with their own originating service provider when they determine they cannot reach the called party or they experience poor call quality.

     When reporting the problem to the originating service provider, the calling party should include the following details:

* Date and time of the call.

* The number that was used to place the call.

* The number that was called.

* Description of the problem. (examples: dead air, ringing with no answer, missing Caller ID, etc.)

Consumers who do not receive reliable service or a satisfactory response from their originating service provider should consider filing a complaint with their state utility commission and/or the FCC. To contact the FCC:

     Email: This email address is being protected from spambots. You need JavaScript enabled to view it.               phone: 1-888-225-5322             online: www.fcc.gov/complaints